Child and Family Service
  • Ewa Beach, HI, USA
  • Salary
  • Full Time

Established in 1899, Child & Family Service (CFS) is a community-based organization with a mission of strengthening families and fostering the healthy development children.  CFS has been a fierce advocate for children and families in the midst of social injustices and inequalities. Our statewide support, counseling, and therapeutic programs help individuals and families heal from trauma, prevent abuse and neglect, and can break the cycle of generational poverty.


Strengthening families and fostering the healthy development of children.


Healthy, thriving individuals and families building strong, multi-cultural communities across generations.


HOPE values: Humility, Ownership, Perseverance, Engagement

We offer an extensive array of benefits for our employee including paid time off, preventative health care paid time off, birthday floating holiday, volunteer floating holiday, 15 Paid Holidays in a Year (16 in an Election Year), Medical/Dental/Vision/RX plans, Opt-out incentive, 401(k), flexible spending plans, & more.

Come join Child & Family Service and help us serve thousands in our communities!


Child & Family Service blends hope, innovation, and perseverance, with outcome-driven, evidence-based programs across the state and seeks bold team members who will continue advancing its vital family strengthening work in the community. A fierce advocate for Hawaii's local families, CFS instills its four core values of H.O.P.E. (Humility, Ownership, Perseverance, and Engagement) within its four areas of focus: Caring for Keiki, Empowering Youth, Preventing & Healing from Trauma, and Honoring Kupuna.

Primary responsibilities include, but are not limited to, helping to maintain all aspects of the organization's donor database including code tables, admin, configuration, campaigns, funds, appeals, letters, gift batches, reports, query, import/exports, receipting, and helping train users in the software. Additionally, the Donor Relations Specialist helps to track and meet deadlines related to data entry, prospect research, solicitations, and reporting, and will assists with gift processing including counting and recording donations accurately and per applicable laws, rules and regulations, generates and verifies the accuracy of receipts, drafts, edits, and generates thank you letters, pledge reminders, reports, recognition lists, gift agreements, pledge forms, and online donation forms. The position helps to maintain the organizations mail and email lists, is responsible for reconciling all gift records and relevant donor information for the organization; compiling and generating daily, weekly, monthly, quarterly, and annual reports; helps to ensure the proper maintenance and upkeep of donor records including conducting regular quality audits; conducts donor and prospect research, generalized data entry and other related tasks as necessary.

These tasks require compilation of data from various sources including, mail, email, online sources, and verbal. The use of a customized donor database, other proprietary software, and the Microsoft office suite, particularly Excel, Word, and Outlook will be required to complete these duties. Additional duties may include copying, scanning, printing, and maintaining paper and electronic filing systems. Tasks will require working both individually and in a team. Other duties not listed here may be assigned as necessary. Candidates must be available during regular organizational operating hours, must demonstrate consistent regular and predictable attendance, and must be able to work additional hours, including nights and weekends as needed.


  • Four-Year College Degree from a school accredited by a recognized accrediting agency - general major. Requires basic knowledge or training in a specialized or technical field or trade, such as social work, professional accounting, finance, business administration, and marketing.


  • Over two years, up to and including four years.


  • At least 4 years of database management experience required.
  • Expertise in Microsoft Office Programs including relevant versions of Word, Excel, and Outlook.
  • Proficient in the use of Excel formulas, tables, and charts for data reporting.
  • Proficiency in Windows 10.
  • Business writing skills required.
  • Cash handling experience.
  • Ability to type 35+ words per minute.
  • 10 key by touch.
  • Keen attention to detail.
  • Must be well organized.
  • Ability to quickly switch tasks as priorities change while ensuring all assigned projects are completed accurately and on time.
  • Ability to sit for extended periods of time.
  • Comfortable working with a computer and staring at a computer screen for extended periods.
  • Ability to work and focus in an open office layout.
  • Must maintain confidentiality at all times.
  • Comfortable with basic arithmetic and algebra.
  • Ability to think in the abstract and use structured problem-solving techniques to identify solutions.


  • This job requires a valid Hawaii driver's license, a clear driver's abstract, and willingness to travel in personal vehicle on an as-needed basis throughout the island.
  • This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions.
Child and Family Service
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